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Terms of Service

 

This Service Policy explains the basic rules under which Oakdecorys (hereinafter referred to as “we”) provides online shopping and related services. Please read and understand this policy carefully before using our website and services.

1. Introduction and Scope

This Service Policy applies to all activities related to accessing, browsing, and using our online store, including purchasing products, making payments, delivery, and after-sales services.This policy applies exclusively to online service scenarios.

2. User Accounts and Website Responsibilities

When using our website, you are responsible for ensuring that the information you provide is accurate, complete, and up to date.We make reasonable efforts to maintain the normal operation of the website but are not responsible for temporary interruptions caused by factors beyond our control.

3. Product Information, Inventory, and Pricing

We strive to ensure that product descriptions, inventory availability, and pricing information displayed on the website are accurate.We reserve the right to adjust product details, inventory status, and prices due to system updates or other necessary circumstances.

4. Orders and Payment

Once you place an order and complete payment, an order record will be generated.Only successfully paid orders will proceed to processing. We reserve the right to refuse or cancel orders when necessary.

5. Shipping Policy

  • Delivery Coverage

We currently provide delivery services within Australia only and do not support shipping to other countries or regions.

  • Shipping Fees

Orders with a total value of AUD 110 or more (including AUD 110) qualify for free shipping.while orders below AUD 110 are subject to a flat shipping fee of AUD 10.99.

  • Order Processing Time

Orders are processed and prepared for shipment within 1–3 business days after confirmation.

  • Estimated Delivery Time

After dispatch, delivery is expected within 5–12 business days, depending on the destination address.

  • Shipping Carriers

We will select one of the following carriers based on order requirements: Australia Post, StarTrack, PackLink, or MRW.

For more details regarding delivery timelines, service coverage, and specific conditions, please refer to the Shipping Policy page.

6. Order Cancellation Policy

  • Cancellation Rules

Orders that have not yet entered the shipping process may be cancelled within 48 hours of placement.Orders that have already been prepared for shipment cannot be cancelled directly.

  • Shipped Orders

For orders that have entered the shipping process, any request must be handled after delivery in accordance with applicable after-sales policies.

  • Processing Notes

Cancellation requests are reviewed based on the current order status. Processing outcomes may vary accordingly. You may contact us for assistance if needed.

For more details regarding timelines, conditions, and procedures, please refer to the Order Cancellation Policy page.

7. Return and Exchange Policy

  • Applicable Conditions

If a product is defective, has quality issues, or does not match the order description, you may request a return or exchange within 35 days of receiving the item.

  • How to Apply

Before submitting a return or exchange request, please contact our customer service team and provide your order number along with a description of the issue (such as clear photos).

  • Processing

Once approved, we will provide instructions for returning or exchanging the product. Items must be returned in complete condition using the original packaging.

For detailed conditions, timelines, and procedures, please refer to the Return & Exchange Policy page.

8. Refund Policy

If refund conditions are met, refunds will be processed as follows:

  • Refund Method

Refunds will be issued to the original payment method used at checkout (such as Visa or MasterCard).

  • Refund Timing

Depending on the processing speed of the card issuer, refunds are expected to be credited within 1–3 business days.If the refund is delayed beyond this period, please contact us for assistance.

9. Dispute Resolution and Applicable Law

In the event of a dispute, we encourage resolution through amicable communication.We operate in accordance with applicable Australian laws and follow GDPR-related principles.We reserve the right to update this Service Policy when necessary and will notify users of relevant changes in a reasonable manner.

10. Privacy and Data Protection

We value the protection of personal information. Details regarding the collection, use, and storage of personal data are outlined in our Privacy Policy.Please review it carefully before using our services.

11. Intellectual Property

All content on the website, including text, images, designs, and other materials, is protected by applicable intellectual property rights.Unauthorized copying, distribution, or use is not permitted.

12. Limitation of Liability

To the extent permitted, we are not liable for indirect losses resulting from the use or inability to use our website or services.This provision does not affect your statutory rights.

13. Changes to the Service Policy

We may update or revise this Service Policy as needed.Any changes will be published on the website and will take effect upon publication.

14. Contact Us

If you have any questions regarding this Service Policy or our services, please contact us through the following channels:

Address: 3900 E NORTH STREET APT 192, GREENVILLE, SC 29485-5134, United States
Telephone: +1 (315) 391-7574
Email address: solutions@oakdecorys.com
Opening hours: Monday to Friday, from 9:00 AM to 18:00 PM (Australia/Sydney, AEST/AEDT)