Log in
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
0.00 AUD

Shipping Policy

 

These Shipping Terms explain how Oakdecorys (hereinafter referred to as “we”) handles order delivery, shipping fees, timelines, and related responsibilities for all purchases made through our online store.

1. Delivery Coverage

We currently provide delivery services within Australia only.Shipping to locations outside Australia is not available at this time.

2. Shipping Fees and Taxes

  • Shipping Fee Rules:

    • Orders with a total value of AUD 110 or more (including AUD 110) qualify for free shipping;

    • while orders below AUD 110 are subject to a flat shipping fee of AUD 10.99.

  • Tax Information:
    Any applicable taxes will be clearly displayed at checkout, and the final amount will be reflected in the order confirmation.

3. Order Cut-Off Time

Order processing is based on the following business hours: Australia/Sydney (AEST/AEDT) 9:00 – 18:00

  • Orders placed before 18:00 will begin processing on the same business day;

  • Orders placed after 18:00 will be processed starting the next business day;

  • Orders placed on non-working days will be processed on the next available business day.

4. Order Processing Time

Once an order is confirmed, it will enter the preparation stage, including packing and dispatch arrangements.The standard order processing time is 1–3 business days, excluding transit time.

5. Estimated Transit Time

After dispatch, the estimated delivery time is 5–12 business days.Actual delivery times may vary depending on the destination and logistics arrangements.

6. Shipping Carriers

Depending on the order and delivery location, we ship orders through international logistics channels and use one of the following carriers:

  • Australia Post

  • StarTrack

  • PackLink

  • MRW

The assigned carrier will be specified in the shipping confirmation.

7. Order Tracking

After placing an order and completing payment, you will receive a confirmation email containing:

  • Order number

  • Payment summary

  • Shipping carrier details

Once the order is shipped, you may track its status on the “Order Tracking” page of our website by entering your order number along with the email address or phone number used at checkout.

8. Shipping Responsibility

  • Damaged or Lost Items
    If your package arrives damaged or items are missing, please contact us promptly and provide relevant details or photos for assistance.

  • Order Changes and Cancellations
    Once an order enters the shipping process, changes or cancellations may not be possible. Please contact us as early as possible to confirm order status.

  • Delivery Address Accuracy
    Please ensure that the delivery address provided at checkout is complete and accurate. Issues caused by incorrect or incomplete addresses may result in delivery delays or failure.

9. Delivery Acknowledgement

  • Please inspect the outer packaging upon delivery;

  • If the package appears damaged, note this at the time of receipt;

  • Contact us promptly if there are any issues with the delivered items.

10. Contact Us

If you have any questions regarding shipping arrangements, order status, fees, or logistics information, please contact us using the following methods:

Address: 3900 E NORTH STREET APT 192, GREENVILLE, SC 29485-5134, United States
Telephone: +1 (315) 391-7574
Email address: solutions@oakdecorys.com
Opening hours: Monday to Friday, from 9:00 AM to 18:00 PM (Australia/Sydney, AEST/AEDT)