Return and Exchange Policy

 

Thank you for shopping with Oakdecorys (hereinafter referred to as “we”). To ensure a transparent and reliable shopping experience, we have established the following Return & Exchange Policy, which applies to all orders placed through our online store.

1. Return & Exchange Period

You may request a return or exchange within 35 days from the date you receive your order, provided the conditions outlined in this policy are met. Requests submitted after this period cannot be accepted.

2. Eligible Return & Exchange Conditions

Within the valid period, you may request a return or exchange under any of the following circumstances:

• The product has visible appearance defects;

• The product has quality issues that affect normal use;

• The product has noticeable odor or significant color differences;

• The product received does not match the order description;

• No-reason return or exchange (product must be unused and suitable for resale).

3. Unified Return & Exchange Process

The following process applies to both returns and exchanges:

• Submit a Request
  Please contact us via email or phone and provide:

  • Order number

  • Proof of payment

  • Reason for return or exchange

  • Relevant photos or videos (if applicable)

• Request Review
  Our customer support team will review your request promptly.Once approved, we will notify you using your provided contact details and confirm the next steps.

• Return the Item
  Please securely package the product and send it to the designated return address below: 3900 E NORTH STREET APT 192, GREENVILLE, SC 29485-5134, United States

  A return label is included in each package to assist with the return process.

• Inspection
  After we receive the item, it will be inspected to confirm that its condition matches the issue you reported.

4. Difference Between Return and Exchange Handling

• Return Handling

  • Once the inspection is approved, a refund will be processed;

  • Refunds will be issued to the original payment method used at checkout (such as Visa or MasterCard);

  • Refunds are expected to be credited within 1–3 business days, depending on the card issuer;

• Exchange Handling

  • Once inspection is approved, a replacement item will be shipped within 1–3 business days;

  • The replacement will be sent to the original delivery address provided in your order;

5. Shipping Cost Responsibility

• If the return or exchange is due to appearance defects, quality issues, odor, significant color differences, or incorrect items, the return shipping cost will be covered by us;

• For no-reason returns or exchanges, the return shipping cost will be the responsibility of the customer.

6. Responsibility Statement

• Returned items must be complete, properly packaged, and include all original components;

• Delays caused by improper packaging, missing information, or failure to follow the stated process may require additional handling time;

• We provide return and exchange services only for requests that meet the conditions outlined in this policy.

7. Contact Us

If you have any questions regarding this Return & Exchange Policy or your order, please contact us through the following channels:

Address: 3900 E NORTH STREET APT 192, GREENVILLE, SC 29485-5134, United States
Telephone: +1 (315) 391-7574
Email address: solutions@oakdecorys.com
Opening hours: Monday to Friday, from 9:00 AM to 18:00 PM (Australia/Sydney, AEST/AEDT)