Frequently Asked Questions (FAQ)

 

These Frequently Asked Questions are intended to help you better understand the shopping process, delivery arrangements, and after-sales services of Oakdecorys (hereinafter referred to as “we”). If your question is not addressed below, please feel free to contact us using the contact details published on our website.

1. How do I place an order on the website?

You can browse products directly on our website, add the desired items to your cart, and complete checkout and payment by following the on-screen instructions. Once payment is successful, an order record will be generated.

2. What payment methods are supported?

We support online credit card payments, including commonly used cards such as Visa and MasterCard.Available payment methods will be displayed at checkout.

3. Can I modify or cancel my order after placing it?

If your order has not yet entered the shipping process, you may contact us as soon as possible to request a modification or cancellation.Whether the request can be processed depends on the actual order status.For detailed rules, please refer to the Order Cancellation Policy page.

4. How long does it take for orders to be shipped?

After an order is confirmed and payment is completed, processing and shipment are usually arranged within 1–3 business days.Actual processing times may vary depending on order circumstances.

5. What is the delivery coverage?

We currently provide delivery services within Australia only and do not support shipping to other countries or regions.

6. How long does delivery take?

After dispatch, delivery is expected within 5–12 business days.Actual delivery times may vary depending on the delivery address and logistics arrangements.

7. Is there a time limit for returns or exchanges?

Yes. Eligible return or exchange requests must be submitted within 35 days from the date you receive the item.Please refer to the Return & Exchange Policy page for detailed conditions and procedures.

8. How long does it usually take to receive a refund?

If refund conditions are met, the refund will be issued to the original credit card used for payment.Refunds are typically credited within 1–3 business days, depending on the card issuer’s processing time.

9. How can I contact customer service?

If you have any questions during your shopping experience, please contact us using the following contact details:

Address: 3900 E NORTH STREET APT 192, GREENVILLE, SC 29485-5134, United States
Telephone: +1 (315) 391-7574
Email address: solutions@oakdecorys.com
Opening hours: Monday to Friday, from 9:00 AM to 18:00 PM (Australia/Sydney, AEST/AEDT)