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Order Cancellation Policy

 

This Order Cancellation Policy explains the conditions, timing, and process for cancelling orders placed with Oakdecorys (hereinafter referred to as “we”), helping you understand when and how an order may be cancelled.

1. Scope of This Policy

This policy applies to all orders placed and paid for through our online store.All orders are processed online and do not involve in-store transactions.

2. Orders Eligible for Cancellation

You may request to cancel an order under the following conditions:

  • The order has not yet entered the shipping or dispatch preparation stage;

  • The order is still in the processing phase and has not been released for shipment.

Eligibility for cancellation depends on the actual processing status of the order.

3. Cancellation Timeframe

  • We recommend submitting a cancellation request as soon as possible after placing an order;

  • In general, cancellation requests submitted within 48 hours of order placement may be accepted if the order has not entered the shipping process;

  • Requests submitted after this timeframe, or after shipping preparation has begun, may not be approved.

4. Orders Already in the Shipping Process

Orders that have entered the shipping or dispatch process cannot be cancelled directly.In such cases, further handling may be requested after delivery in accordance with applicable after-sales policies.

5. Cancellation Request Handling

  • Cancellation requests are reviewed based on the current order status;

  • The outcome will be communicated using the contact details provided at checkout;

  • Final decisions are subject to verification results.

6. Important Notes

  • Please ensure that accurate order information is provided when submitting a cancellation request;

  • Due to processing timelines, some orders may advance to the next stage before a request is received;

  • We make reasonable efforts to assist but cannot guarantee that all orders can be cancelled.

7. Related Policies

Order cancellations and subsequent handling are subject to applicable policies.For further details, please refer to the relevant policy pages on our website.

8. Contact Us

If you need to cancel an order or have any questions about this Order Cancellation Policy, please contact us using the following contact details:

Address: 3900 E NORTH STREET APT 192, GREENVILLE, SC 29485-5134, United States
Telephone: +1 (315) 391-7574
Email address: solutions@oakdecorys.com
Opening hours: Monday to Friday, from 9:00 AM to 18:00 PM (Australia/Sydney, AEST/AEDT)